Privacy Policy
Effective Date: 1st November 2024
Last Updated: 26/09/2025
Moon and Flow ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (www.moonandflow.com) and purchase our digital products. We comply with the UK General Data Protection Regulation (UK GDPR), EU GDPR (where applicable), and other relevant data protection laws.
1. Information We Collect
Small Call to Action Headline
Moon and Flow ("we," "our," "us") provides digital products designed to support women in aligning their productivity with their natural cycle. Our products are sold exclusively through our website.
b. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyse website traffic, and improve our services. Users can manage or disable cookies through their browser settings. Please see our Cookie Policy for more details.
c. Transaction Data
When purchasing our digital products, we collect transaction details. Payment information (e.g., credit card details) is securely processed by our third-party payment providers. We do not store sensitive payment details on our servers.
d. Communication Data
If you contact us, we may keep a record of that correspondence for customer service and support purposes.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process purchases and deliver digital products
- To personalise your experience on our website
- To send important updates, newsletters, and promotional materials (if you have opted in)
- To improve our website, services, and customer support
- To comply with legal obligations
3. Disclosure of Information
We may share your information with:
- Service Providers: Trusted third-party providers (e.g., payment processors, email marketing platforms) who assist us in operating our business
- Legal Authorities: When required by law or necessary to protect our legal rights, safety, or the safety of others
We will never sell or rent your personal information to third parties.
5. Data Retension
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
6. Your Rights
Under GDPR, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete personal data
- Right to Erasure: Request deletion of your personal data, where applicable
- Right to Restrict Processing: Limit how we use your data in certain circumstances
- Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format
- Right to Object: Object to processing of your personal data, including marketing
To exercise these rights, please contact us at [email protected].
7. Security of your Information
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.
8. Marketing Communications
If you opt-in to receive marketing, we may send you updates and offers. You can unsubscribe at any time using the link provided in our emails or by contacting us at [email protected].
9. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. For significant changes, we will provide a more prominent notice.
10. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact:
Moon and Flow
Email: [email protected]
By using our website and purchasing our digital products, you agree to the terms outlined in this Privacy Policy.
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